:: RAK Hospital

Admissions
The admissions section is available to assist patients and/or their family members and is there to answer any questions regarding registration or pre-admission information. RAK Hospital Admissions section wants to ensure that each patient's hospital visit is as comfortable as possible and that all patients receive the best possible care. This guide offers information to facilitate the pre-admission and admission processes. The Admissions Department is usually your first stop on the way to a scheduled procedure or surgery. You are always welcome to call in advance for a scheduled test, procedure or surgery if you have questions, kindly enquire if any help is required from the hospital staff.

Insurance Review
Before registering for admission to the hospital, patients are advised to review their health insurance plans and contact their respective Insurance companies to clarify specific benefits and/or requirements.

It's important that patients bring their current health-insurance cards with them when registering. The admissions representative will ask patients for their cards and take a copy of the same.

Forms
Patients are asked to sign a series of forms for documentation such as form regarding the release of medical records to the patient's insurer and insurance benefits to the hospital.

Co-pays and Deposits
As a routine practice, the hospital collects co-pays and deposits as patients register for services.

Your primary consultant
Physician who admitted you is a member of RAK Hospital. He or she is responsible for directing your diagnosis and treatment while you are here. In conjunction with you and your family members and hospital staff, your doctor outline your treatment plan, medications and any special care you will need.

Your Primary Nurse
The motto of nurses at RAK Hospital is to provide you with a caring and supportive environment with a sense of responsibility. During your stay, you will have a primary nurse who will coordinate your care, provide support, be an advocate for you and educate you about your health.

Your Care
Everyone at RAK Hospital is committed to providing you with the best possible care during your stay here. To help us in this effort, Operations department representative will visit you to assess your stay and ensure if your needs are being met. If you have comments, suggestions or experience any difficulties, please feel free to discuss them and, of course, your nurse is always available to discuss any concerns or needs you may have.

Your Visitors
Rest is an important part of your treatment so a limited number of visitors may be a valuable part of your recovery. We consider the visitor an honoured guest, second only to you, our patient. While we have a liberal visiting policy, based on the preference and condition of our patients, we do request that all visitors be particularly conscious of the welfare of others as it relates to their conduct while in the hospital. Patient visiting is allowed at any time unless there are medical reasons preventing it. While in the hospital, we ask that you speak quietly and avoid unnecessary noise. Those with a cold, sore throat or other communicable illness should delay visiting until they are well.

Cafeteria
The cafeteria is located on the Ground Floor where visitors can have nutritious meals at reasonable prices. The serving line is open to the public for breakfast, lunch and dinner every day.

Standard Precautions
To ensure high standards of health care, the hospital follows "Universal Precautions" to protect patients, visitors and staff against the spread of infections and communicable disease. These procedures require health care workers to use gloves - and in some instances gowns, masks and goggles - when exposed to blood or body fluids. If you have questions about these procedures, please speak with your nurse.

Smoking
Consistent with our commitment to the prevention and treatment of diseases, smoking in hospital campus is prohibited.

Your Room
When you arrive in your room, your nurse will explain the "nurse call system", TV and other systems designed for your comfort and safety.

Your Bed
Your hospital bed is electrically controlled for your convenience and comfort. By using the bed control, you can raise and lower the head and foot with ease. Hospital beds are at a much higher level from the floor than you may be accustomed to at home and we instruct you to be careful. It is advisable to lower the bed to its lowest position before getting out of bed. Side rails are provided for your protection. Please do not attempt to get out of bed while the side rails are raised. Use the nurse call to ask the staff for assistance.

Nurse Call System
Your nurse will explain how the call system works when you are admitted to your room. When you need assistance, press the button on the signal cord clipped to your bed. Your call will be answered by a nursing staff member via the intercom system or by a nursing staff member responding into you room. If your call is answered verbally, you will be heard clearly by speaking in a normal tone of voice from any area of your room. Testing and other procedures or medications may make you tired or faint and we ask that you don't hesitate to call for assistance whenever you feel it necessary.

Housekeeping Services
A member of the Housekeeping Services staff will attend to your room daily and keep it clean and comfortable. If you have any suggestions or comments, please contact the concerned nursing station for assistance.

Your Meals
Your Diet. Your diet is an important part of your therapy while in the hospital. Your menu is planned to provide nutritious, well-balanced meals while adhering to your physician's & Dietician instructions.

If you need assistance during meal times, a family member or friend is welcome to assist you with your meal. If you have special dietary needs, a member of the nutrition staff will visit you within 24 hours of your admission to discuss your meals and develop a nutrition care plan specifically for you. This will include any nutritional concerns while you are here as well as when you go home. If you need to follow a special diet, the dietician will discuss diet restrictions for you in detail.

Continuing Care
With the strong emphasis by most insurers, it is very important to know what your insurance company will or will not cover regarding your hospital stay. Insurance coordinator will assist you with questions regarding insurance benefits, developing a safe and appropriate discharge plan and negotiating with your insurer for benefit coverage after discharge.

Your Discharge
Your doctor will determine when you are well enough to go home. In preparing to leave, we suggest you arrange for a family member or friend to pick you up. If you are unable to leave by your designated discharge time, please let us know so arrangements can be made to accommodate you until someone arrives. Your room needs to be thoroughly cleaned before another patient can be admitted. Therefore, it is imperative that every effort be made to leave at the designated discharge time.

Discharge Planning
Within 24 hours of admission, a patient care conference will be scheduled with you, your doctor and your Primary Care Nurse to discuss what to expect during your hospital stay. To help you plan for your needs once you are discharged from the hospital, your projected date of discharge will be discussed at this time.

Financial Arrangements
We maintain a professional staff to help you resolve financial queries regarding your bill. A representative will be assigned to you who will assist you in completing forms and advise you of your financial responsibility. If you have questions or need assistance contact the inpatient billing department.

Your Rights as a Hospital Patient
RAK Hospital supports a patient's rights and expects all hospital staff to demonstrate our core values of Compassion, Integrity, Teamwork, Stewardship, and Excellence. In all interactions, they also support the rights of each patient to be treated in an ethical manner.

You have the right:

To be notified of your rights as a patient upon admission.
To have a family member of your choice and your physician notified of hospital admission.
To reasonable access to care.
To care that is considerate and respectful to your values and beliefs
To be informed about decisions regarding your care and to participate in those decisions.
To participate in discussion of ethical questions that arise in the course of your treatment
To security and personal privacy and confidentiality of your patient information.
To designate someone to make your healthcare decisions if you are unable to communicate your wishes or can't understand a procedure.
To treatment or service with respect and support, and if we are unable to provide this, you have the right to be fully informed of such and if you need to be transferred, we will make arrangement(s).
To be informed of what needs to be done and to give your consent
To respectful, responsive care if you are at the end of life.
To provide feedback about your care and be heard in a non-threatening way without fear of this affecting care.
To receive feedback about your concerns through a defined process
To unrestricted access to communication and if it is necessary to restrict visitors, etc., to be involved in the decision.
To be free of restraints of any type that is not medically necessary.
To expect quick response to reports of pain.

As a Patient, You have the Responsibility :

To wear identification armband at all times.
To provide complete and accurate information about your health.
To report effects of the treatment you receive while a patient on the patient care unit.
To report pain accurately to your care provider.
To participate in the development of your treatment plan.
To attend therapy sessions and participate in activities prescribed by your care provider.
To be considerate of the rights of other patients.